At Rockset, our singular focus is to be the shortest (and most effective) path from information to purposes for our customers. We acknowledge and really imagine that our success lies within the success of our customers. We continually take into consideration bettering our workflows, arising with new ones and iterating on them in ways in which takes the person expertise to an entire new degree. Our intention is to make sure that our customers are profitable in reaching their objectives of visualizing unstructured information, constructing purposes, and/or creating APIs within the quickest and easiest methods doable.
As a UX Designer, I spend all of my time considering and obsessing about our customers’ wants and their expertise utilizing Rockset. I’m continually searching for methods to interact with our customers and be taught extra about them, their use instances, their expectations and most significantly, their suggestions. I’ve the distinctive alternative to advocate for the person, innovate workflows and consequently, form the product. I design options conserving in thoughts how our customers will be profitable in reaching their objectives.
Primarily based on the suggestions we obtain and our learnings over a number of interactions with our customers, I needed to revamp the expertise in a method that decreases the preliminary studying curve with the product. We seen that a few of our customers wish to discover and study Rockset on their very own and a few choose somewhat assist to get them to their purpose. In both case, the time our customers took to create a set, run a profitable question and create an API key, to construct an utility or create a dashboard, was fairly vital. This was because of quite a lot of elements. For instance, as a result of Rockset will be employed in a multiplicity of how, a few of our customers struggled with the place to start, while a few of our customers had bother within the second stage, i.e. from setting up their question on to constructing their purposes or dashboards, whereas some customers had been simply not there but and had been nonetheless making an attempt to be taught and discover the product. This was all actually intriguing to me!
We’re taking a two-pronged strategy to resolve for this. To be able to assist clear up for the preliminary studying curve, we’re rolling out a customized ‘Find out how to Rockset’ onboarding guidelines within the product. This goals to information the person, the primary time they interact with the product, in a simple, intuitive and streamlined method, in addition to empower them to shortly and efficiently obtain their purpose. It walks them by means of the important steps to changing into a profitable person of Rockset.
Connecting to Dashboards and APIs
As well as, we’re presently working exhausting to raised expose the potential of having the ability to hook up with exterior dashboards like Redash, Tableau, and so on. in addition to growing APIs & SDKs from the question editor itself. These will now be out there to our customers as one-click tabs from the question editor, thereby additional simplifying this workflow.
Single Circulate for Integration and Assortment Creation
We additionally spend time making an attempt to actively cut back friction in our workflows wherever doable and make them higher for our prospects. For instance, beforehand, as a way to create a brand new integration throughout assortment creation, customers could be directed to a brand new window to take action, and need to return to restart the gathering creation as soon as the combination was efficiently created. With the brand new design, it’s a rather more seamless expertise the place customers are in a position to create these integrations in context and use them within the assortment they’re within the course of of making – all with out having to navigate away from their present workflow of making a set.
We just lately additionally launched the Catalog which is the house for all integrations which can be presently supported or on the roadmap. We noticed a variety of customers asking us not solely about what we help presently but additionally, how they may request entry to or share curiosity about integrations they want Rockset to help sooner or later. Digging somewhat deeper, it was clear that this was lacking within the product and thus, the Catalog was born! Customers will be capable to seek for particular integrations or browse by class. Moreover, we talk the standing of a specific integration, akin to Early Entry or Beta if relevant.
Buyer Centricity at Rockset
These are only a few examples of the various enhancements we’ve made to our workflows within the product and we proceed to innovate on a regular basis as we be taught from our prospects. Our customers are really on the heart of what we do right here at Rockset!
Any ideas to share on enhance the Rockset expertise? Please attain out to me at aditidhar[at]rockset[dot]com