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Microsoft shares workarounds for Outlook crashing after launch


Microsoft is investigating buyer experiences of a identified problem inflicting Outlook for Microsoft 365 to freeze and crash proper after opening.

In line with a brand new help doc printed by Redmond on Thursday, these Outlook desktop shopper crashes will probably be routinely logged and may be confirmed by checking the Home windows Occasion Viewer Software Log for Occasion 1000 or Occasion 1001.

On programs affected by this bug, prospects will discover that these occasion entries listing 0x01483052 exception codes with 0x000000000024074d fault offsets and 0x1328 faulting course of IDs. 

“Once you begin Outlook Desktop, it will get previous loading profile and processing, briefly opens, after which stops responding,” Microsoft explains.

“This problem happens when the EmailAddress string information worth beneath the Workplace id is clean.”

The id key ought to be listed beneath the ComputerHKEY_CURRENT_USERSOFTWAREMicrosoftOffice16.0CommonIdentityIdentities registry path, however the bottom line is empty in instances when Outlook is crashing proper after opening.

Empty Outlook identity key
Empty Outlook id key inflicting crashes (Microsoft)

Workaround obtainable

Microsoft added that it is at the moment investigating this ongoing problem and can replace the help article as quickly as a repair is accessible.

“We have no idea why the EmailAddress key is just not being set correctly. It’s finest if this secret is set by the Workplace utility, so it’s most well-liked to make use of essentially the most supported choices first,” the corporate added.

Whereas engaged on a decision for this identified problem, Microsoft has offered affected prospects with a number of workarounds:

  • Signal out of Workplace after which signal again into Workplace to repopulate the id registry settings. For extra info, use Check in to Workplace.

  • If the id continues to be not getting set correctly, you may flip off Help Diagnostics which turns off the choice to submit an In App ticket utilizing Assist, Contact Help, and its function path that triggers Outlook to cease responding by setting the next registry key (extra data obtainable right here):

    [HKEY_CURRENT_USERSoftwareMicrosoftOffice16.0OutlookOptionsGeneral] 
    “DisableSupportDiagnostics”=dword:00000001

  • You possibly can attempt manually setting the e-mail tackle to the id of the consumer that’s seeing the problem within the registry path referenced within the problem specifics above.

Microsoft has additionally not too long ago fastened a bug inflicting the Outlook electronic mail shopper to crash when studying Uber receipt emails or another electronic mail containing tables.

Redmond additionally pulled a Microsoft 365 replace at present after customers reported that Outlook, Phrase, Excel, and PowerPoint Workplace purposes are crashing when viewing contact playing cards or hovering over a consumer’s title or photograph.

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